Cubit Finance Private Limited
(Effective from //2025)
1. Purpose
This policy defines the terms under which payments made by customers to Cubit Finance Pvt. Ltd. may be refunded or cancelled. The purpose is to ensure fairness, transparency, and accountability in all financial transactions related to loan processing and other financial services offered by the Company.
2. Scope
This policy applies to all customers who make payments towards:
Loan processing or administrative fees,
Service or consultation charges,
Any other applicable fees related to Cubit Finance Pvt. Ltd.’s financial products or services.
3. Payment Terms
All payments must be made through authorized channels only (Company’s official UPI, bank account, or online payment gateway).
Customers are advised not to make cash payments to any unauthorized representative or third party.
Once the payment is made, an official receipt or acknowledgment will be provided by the Company.
4. Cancellation Policy
A customer may request cancellation only before the initiation of the loan processing or related service.
Once a loan application has been submitted to any financial institution or under processing, no cancellation or refund request will be accepted.
Cancellation requests must be made in writing to support@cubitfinance.com
with valid proof of payment.
5. Refund Policy
Refunds shall be applicable only in specific cases as mentioned below:
a. Duplicate or Excess Payment
If a customer makes a duplicate or excess payment by mistake, the additional amount will be refunded after verification within 7 to 15 working days.
b. Service Not Initiated by Company
If the Company fails to initiate the agreed service due to its own internal reasons (not due to customer delay or incomplete documentation), a full refund may be processed with management approval.
c. Non-Refundable Cases
The following payments are non-refundable under all circumstances:
Loan processing fees once the application is submitted or initiated.
Fees paid for rejected, withdrawn, or cancelled loan applications (whether by customer or financial institution).
Any administrative or documentation fee.
Payments made through franchise/DSA representatives once credited to the Company.
6. Refund Processing Time & Method
All approved refunds will be processed within 7–15 working days after internal verification.
Refunds will be made through the same payment method used by the customer (bank transfer/UPI/online gateway).
Any applicable payment gateway or bank charges will be deducted from the refund amount.
7. Fraud, Misuse, or Dispute Cases
In case of any suspected fraud, misrepresentation, or unauthorized payment, the Company reserves the right to hold or cancel the transaction pending investigation.
Customers must immediately report such cases to support@cubitfinance.com
.
The Company’s decision after investigation will be considered final and binding.
8. Dispute Resolution & Jurisdiction
In the event of any dispute or disagreement regarding payments, refunds, or service delivery, both parties agree to resolve the issue amicably through written communication first.
If unresolved, the matter shall fall under the exclusive jurisdiction of the courts in Jaipur, Rajasthan (India).
9. Contact Details
Cubit Finance Pvt. Ltd.
Registered Office: Mahima S Crystal Mall, Plot No. A3/C-1, Office No. 601,
6th Floor, Sawai Jai Singh Highway, Jaipur, Rajasthan – 302019
Email: support@cubitfinance.com
query@cubitfinance.com
Phone: 0141-4031712
